Letual one number. Letual hotline

Complaints about LETual can have different reasons: from the most innocuous, such as mismatching price tags and goods or a long absence of the seller from the workplace, to serious offenses - illegal searches, insults and threats from store employees. But in order for the appeal to really make sense, its addressee must be an organization competent in this matter, and it itself must be drawn up in accordance with the established rules and form.

Where to complain about Letoile

Depending on the severity and nature of the violation, the infringed client may file a claim in the following areas:

1. LEtoile manual.
2. OZPP.
3. Portal "Dobrodel" (mainly for residents of Moscow and the region).

Letoile Guide

A complaint to the management of the store or the entire network is submitted:

1. By means of an entry in the "Book of Complaints", which should be located at each outlet in the "Buyer's Corner" designated for this. In the note, you must briefly describe the incident or found violation, indicate the date and your contact details. The manager or director of the store is obliged to respond to negative review and take appropriate action, and then write about the result of the examination next to the claim.
2. By postal mail to the legal address of LLC "Alkor and Co" ( official name company) - 119261 Moscow, Leninsky prospect, 72/2.
3. Submit the written complaint in person to the actual address of the head office - Moscow, Simferopolsky blvd. 28, bldg. 2.
4. Send to email - [email protected]
5. Call the hotline at 8-800-200-23-45 (24 hours a day, excluding holidays and weekends).
6. Write on the official website via the online feedback form. In this way, you can contact the editors of the portal and express your opinion regarding the work of the Internet department store * Letoile, as well as appeal the quality of service and the routine of the offline chain of stores **.

* - To get access to sending a message, you need to register https://www.letu.ru - fill out the proposed form with the obligatory indication of the name, date of birth, gender and email address. Then enter your personal account and select the "Feedback" tab. To send an appeal, a simple window is provided directly for describing the problem - it is not necessary to enter your contact information there, since the necessary information is already known from the registration stage.

Rospotrebnadzor

The Federal Service for Supervision of Consumer Rights Protection and Human Welfare accepts complaints:

1. By mail - 127994, Moscow, Vadkovsky lane, house 18, buildings 5 ​​and 7.
2. During the reception of citizens at the above address during the working hours of the specialists of the Department of Consumer Rights Protection - on Wednesdays, from 13:00 to 16:00.
3. Call the information line - 8-800-100-0004 (from 10:00 to 17:00, except for a break from 12:00 to 12:45, on weekdays).
4. Using the Internet service for receiving applications.
5. Through the virtual receptionist of the GIS RFP.

Before sending an appeal to the central office of the service, it is recommended to submit it through the territorial office of Rospotrebnadzor - a list of subjects with addresses and official websites of the Departments is located at the link http://www.rospotrebnadzor.ru/region/structure/str_uprav.php. In this way, you can significantly save time and speed up the process of considering a claim, since a message that has not previously been received by the territorial authority is still transmitted there by the central office, only this may require an additional week.

Online Submission

The Internet service "Reception of citizens' appeals" operates on the Rospotrebnadzor website. Using the link http://petition.rospotrebnadzor.ru/petition/, you can, based on your goal, choose one of two options for filing a complaint:

• to schedule an unscheduled check - requires authorization in Unified system identification and authentication (ESIA) through the created account on the website of public services;
• if a check is not required in the LETUAL store, you can proceed to creating a complaint without authorization.

• contact information (phone, address, fax);
• subdivision-addressee (Directorate for the relevant subject or the central office of Rospotrebnadzor);
• the essence of the appeal.

The text can be supplemented with photo and video files, combined into one archive, with a total size of no more than 5 MB.

Contact form:

The virtual reception office operates on the basis of the GIS ZPP (state information resource in the field of consumer protection) and provides citizens with the opportunity to contact Federal Service in three steps:

Step 1. Choosing a topic and subject (federal city)

Step 3. Confirmation of the accuracy and legality of what was written and sending.

OZPP

Interregional public organization The Society for the Protection of Consumer Rights provides assistance in protecting the interests of individuals and legal entities who have faced violations of the Law of the Russian Federation "On Protection of Consumer Rights" No. 2300-1 dated 02/07/1992. Its competence includes.

The Letual company is more than 800 retail stores operating in over 200 cities of Russia. There is a hotline for buyers of products, where you can leave a complaint or a wish. The customer center staff will help solve any problems related to the purchase of goods.

Hotline Letual

The number that users can call the contact center:

Letual's support service works around the clock and provides professional advice on all services provided.

Free hotline

Calls from all landline and mobile phones to the number

from any region of Russia will be absolutely free.

What can you find out by calling Letual?

By calling the hotline, the company's clients can:

• leave a complaint about service in a retail network;
• get information about Letual products;
• report a claim for the purchased product;
• find out the address of the nearest store;
• refuse SMS messages;
• find out the conditions for obtaining discount cards;
• find out the status of the order in the online store, etc.

When can support fail to help?

According to the law on the protection of consumer rights, perfumery and cosmetic products cannot be exchanged or returned. Exchange is possible only in two cases: if there is a manufacturing defect or the expiration date has expired. In order to change a defective or expired product, you should contact the point of purchase. Exchange of goods for other reasons is not possible.

Other ways of communication

Despite the round-the-clock operation, the Letual phone number is sometimes unavailable. In this case, you can write an email.

Email

You can send a message on problems with the purchase of Letual products at [email protected].

Appeal on the site

Only registered users can write an appeal on the website of the company Letual. You can leave a message in your Personal Account in the "Feedback" section. The answer will come to the mail or in personal account in the administration section will leave a comment on the outgoing message.

Social media support

Leave a complaint, clarify the status of the order, send a request through the community group at social network"In contact with".

Operator Competence Letual

The main complaints from the company's customers are the inability to call the hotline and the long dispatch of goods from the online store.